Customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund policy below.
Returns
You may request a return within 7 days of receiving your order if:
- The product is damaged
- The wrong item was delivered
- The item has a manufacturing defect
Returned products must be unused and in original condition whenever possible.
Non-Returnable Items
We may not accept returns for:
- Used or damaged products caused by customer misuse
- Custom or special-order furniture
- Products damaged after delivery
Refund Process
Once the returned item is inspected and approved, refunds will be processed within 5–10 business days.
Refunds may be issued through the original payment method or another agreed method.
Replacement Policy
If your item arrives damaged or defective, we may offer a replacement instead of a refund based on product availability.
Delivery Charges
Delivery fees may not be refundable unless the return is due to our error or a damaged item.
Contact for Returns
Email: luckyfurnitureofficial@gmail.com
Phone: +44 7938 434335
